Online member services

How do I access online services?

To login to our online services you need your membership number and a password. You can register for a password using our online registration. Choose a password you can remember - any combination of numbers and letters between five and fifteen characters.

To get started, register here »

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Why doesn't my password work?

You need to enter your 8 character membership number (including zeros) as per your membership card, and your password exactly as you entered it originally. Remember: Your password is case sensitive and can't contain any characters that aren't numbers or letters.

Trouble logging in? Get help ».

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I've forgotten my password.

If you have forgotten your password you can reset it online. Once logged in, you can also change your password.

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My password is correct so why can't I access online member services?

Some computer networks block users from accessing e-commerce sites. If you are accessing this site from work and are unable to login to our online services check that you have the appropriate programs to run online services.

Take a look at our tips for trouble logging in »

Email us if you are still having problems.

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I tried to register and was rejected?

Only the main member (the person whose name the membership is in) can register to use online services. If this is your partner and you enter your personal details, you will not be able to register. Click here for more registration tips.

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What is HandyClaim, how does it work?

With HandyClaim, you can elect to have benefits arising from claims directly paid into the account of your choice (ie cheque, savings). It is not applicable to credit accounts.

You need to complete a HandyClaim authority to be able to claim online. Register online or download the Payment form and complete the Handyclaim section. This form can be mailed free of charge to:
Australian Health Management
Reply Paid 75885
Matraville NSW 2036

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How do I make a claim?

You can make your claim in three ways:
  1. You can claim for extras online - just login here.
  2. Or you can download a claim form and return it to the fund, free of charge, to;
    Australian Health Management
    Reply Paid 75885
    Matraville NSW 2036
  3. You can call one of our Member Service officers on 134 246 and make your claim over the phone once your details are registered.

You can also claim your extras benefits at the point of service using HICAPS. Please see What is HICAPS? for more information.

Please note that services with a date greater than two years old aren’t claimable. For more information on claiming, see our page on How to Claim.

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What is HICAPS?

Australian Health Management offers the services of HICAPS to our members - an electronic, real time, claims and payments system offering the convenience of on-the-spot claims processing at your provider. If your provider has HICAPS you can just use your membership card to claim.

For more information on HICAPS, visit the HICAPS web site.

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Where can I get a claim form?

Just download a claim form and return it to the fund, free of charge, to;
Australian Health Management
Reply Paid 75885
Matraville NSW 2036

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Can I make a claim online?

Yes, you can make a claim for general ancillary benefits (extras) online, including dental. More information on how to make a dental claim.

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When claiming online, how do I search for my dentist, physiotherapist, naturopath or other providers?

There are 3 ways to select your provider when making a claim online. Do one of the following:
  • If you previously claimed with this provider online, select it from your "My Providers" drop down list.
  • If not in this list, just enter the provider type, for example Dentist, and their postcode.
  • Alternatively, enter the provider number of your provider. Ensure that this is the provider number registered for claiming use.

If you still cannot find your provider, it is possible that they are not registered with Australian Health Management. Please call us on 134 246 or email us on info@ahm.com.au so we can check this for you.

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Can I group all services into one when claiming for my chiropractor visit online?

No. Please claim services separately. The options are listed in a drop down box for service type. For example you should not claim a consultancy (Chiropractic)and Orthotics as one claim under Chiropractic.

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Can I claim online for orthodontics and other high cost dentistry services online?

You cannot claim online for high cost dental items online. Please claim these items by mail or call us on 134 246 for details.

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My dental receipt is not itemised. Can I just make a claim online for the total?

Dental receipts must be itemised and each item claimed separately. If your dentist has grouped some items together on your receipt, you will not be able to claim for these items online. For more information about itemised receipts, find out how to make a dental claim.

Claim online.

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Can I pay my premiums online? Is it secure?

Yes, you can make one-off credit card payments online. Click here to login and make a payment. Like all of our online services, making a payment online is totally secure. For more information on our security policy click here. Please note that making a payment through this service will not change your regular method of contribution payment. If you would like to change your contribution method, please contact the fund on 134 246.

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How do I change the way I pay my premiums?

We offer you a number of convenient payment alternatives.
  1. You can have your contributions automatically deducted from your bank, building society or credit union account. Simply complete a Direct Debit Authority and nominate your payment frequency. If you need to update your direct debit details, just call us on 134 246.
  2. You can pay by automatically debiting your credit card. Complete the Credit Card Deduction Authority and payment frequency.
  3. You can make one off credit card payments by calling 134 246 or at our web site.
  4. You can also pay your premium with BPAY. The ahm BPAY number is 57430, your BPAY reference number is your new membership number.

Automatic deductions can be made on a weekly, fortnightly, monthly, quarterly, half yearly or yearly basis.

To change your payment details, including the bank account details you have registered with us, download our payment form. You can then return the completed form to the fund, free of charge to;
Australian Health Management
Reply Paid 75885
Matraville NSW 2036

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Where can I see an online statement of claims made?

You can view all your transactions online by clicking here. This service allows members to track current transactions whether submitted online, by mail or by phone, including claims, changes in membership details and covers, credit card payments and requests for new membership cards.

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Why can't I download a pdf from the site?

Do you have Acrobat Reader? If you don't you can download it here.
There are some problems between Internet Explorer and Adobe Acrobat which are beyond our control. If you are experiencing problems you may wish to upgrade your Browser and Adobe Acrobat Reader to the latest versions. Upgrade your Adobe Acrobat.
If you still have problems downloading a form or brochure please email the fund with your details and the brochure you require and we will send it to you in the mail.

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Where do I subscribe to your e-newsletter?

Find out out about the latest health features, recipes, tips and web updates when you subscribe online.

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Where can I find previous features/recipes?

The Total Health Section is the place to find current and past health features, recipes, tips and much more. Visit ahm total health.

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Where do I find your privacy policy?

A link to the fund's Privacy Policy is located on the footer of every page in the web site. Or access our ahm privacy policy here.

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Where do I find your security policy?

A link to the fund's Security Policy is located on the footer of every page in the web site. Access our ahm Security Policy.

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Last updated 27 April 2007